REFUNDS, RETURNS & WARRANTY

 

We are reasonable people, if you have a warranty claim or want to return a product, please email us at 2wearthehope@gmail.com or call us at +91 9004373305 and we will provide a solution. You may also mail us at  our operations office yzarC Studio, VII 705, RECCAA Valley Road, Kakkanad P.O, Ernakulam, Kerala, India 682030.

 

RETURNS

30 days easy returns policy subject to the following conditions:

 

-The product must be returned without any scratches or damage.

-Must be returned in its original packaging.

-Must not be a sale item. All products on sale are non-refundable.

-Must not be a custom engraved product. No returns or exchange for custom engraved products.

All products have to be returned by the customer to the following address: yzarC Studio, VII 705, RECCAA Valley Road, Kakkanad P.O, Ernakulam, Kerala, India 682030.  All returns, exchange and warranty claims will be processed after examining the claim and approval from us.

 

If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit.

 

REFUND

Refund process is subject to the following conditions:

 

-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

-A shipping fee and cash on delivery fee may be charged for refunds which do not fall under manufacturing defects.

-Your refund will be processed within 2 working days of receiving your product. Refunds are credited to you bank account and may take upto 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.

-All sale items are non-refundable.

-All custom engraved products and non-refundable.

In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.

 

Refunds are only issued for products purchased directly from our website www.wearthehope.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller. 

 

No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. The colour of the products may vary according to the calibration of your screen.

 

We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.

 

SHIPPING

Orders for non-customized products are shipped out within 2 working days. For custom engraved products, orders are shipped out after we receive an email confirmation for the design mockup sent to you.

 

Domestic shipping & delivery (INDIA)

Domestic shipping (India) is free.  Delivery to metro cities takes 5-7 working days after we ship, non-metro locations take 7-10 working days. You will receive tracking number for your package after you product is shipped out.

  

We offer international shipping to most countries. International shipping rates are displayed during checkout. Delivery to Asia, North America and Western Europe takes 7-10 days*. Other countries will take 14 days*. You will receive tracking number for your package after you product is shipped out. The customer is liable to pay any customs duty and local taxes applicable on the product.

 

*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance.

 

For any queries, email us at 2wearthehope@gmail.com

 

Shipping charges and cash on delivery charges are not refundable. I

 

WARRANTY

We offer a 6 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.

 

CANCELLATIONS

If you want to cancel your order for any reason, please send an email to 2wearthehope@gmail.com. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.