Shipping, Returns, Refunds, Warranty & Cancellation

At Wear The Hope, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us and we will work with you to find an appropriate solution. This policy explains our shipping, returns, refunds, warranty, and cancellation procedures. It should be read together with our Terms & Conditions.

1. Contact Us

For questions regarding an order, return, refund, warranty claim, cancellation, or shipping issue, please contact us at:

Email: 2wearthehope@gmail.com
Phone: +91 9004373305

For approved returns, we will provide the appropriate return instructions and return address. Please contact us before sending a product back. Unauthorized returns may cause delays in processing your request.

2. Returns

We offer a 7-day return period for eligible products. For returns requested for reasons other than a manufacturing defect, damage, or incorrect shipment:

• The return request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• The product must not have been damaged, altered, washed, used, or otherwise misused after delivery.
• The product should be returned in its original packaging, where reasonably available.
• Proof of purchase or the relevant order details must be provided.
• The product must not be a customized or personalized product, except where the product is defective, damaged, incorrectly produced, or incorrectly supplied.

All returns are subject to inspection after we receive the product. A return will not automatically result in a refund.

3. Customized and Personalised Products

Customized, personalized, custom-engraved, or made-to-order products are generally not eligible for return or exchange for change-of-mind reasons. This includes products customized with customer-provided names, text, images, artwork, designs, dates, messages, or other personalization instructions. For customized products, we may provide a design mockup for your approval before production. Once you approve the design and production has commenced, the order generally cannot be cancelled or changed. However, customized products remain eligible for an appropriate remedy where they are defective, damaged in transit, incorrectly produced, materially different from the approved design, or different from the product ordered due to an error on our part.

4. Sale and Discounted Products

Sale, clearance, promotional, or discounted products may be excluded from returns for change-of-mind reasons, where this is clearly stated at the time of purchase. However, sale or discounted products are not excluded from remedies available under applicable law. If a sale product is defective, damaged, incorrectly supplied, or otherwise does not conform to the order, please contact us and we will assess the issue.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, broken, defective, incorrect, missing an item, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery. Where appropriate, we may request photographs or videos of the product and packaging to help us assess the issue. If the issue is confirmed to have resulted from a manufacturing defect, shipping damage, or an error on our part, we will provide an appropriate remedy, which may include replacement, repair, refund, or another remedy permitted by applicable law. Where a replacement is offered, we will generally provide the same model, product, and colour, subject to availability. Where the return is due to a defect, damage, or error attributable to us, we will bear the reasonable return-shipping cost where applicable.

6. Return Shipping Costs

For returns requested because of a change of mind, incorrect selection, or another reason not caused by a defect or error on our part, the customer is generally responsible for the cost of returning the product to us. Original shipping charges, if separately charged, and cash-on-delivery charges are generally non-refundable for voluntary returns or cancellations after dispatch. Where a return is required because we sent the wrong product or the product is defective or damaged, we will arrange or reimburse reasonable return-shipping costs.

7. Return Inspection and Approval

Once we receive a returned product, we will inspect it to determine whether the return meets the requirements of this policy. We will notify you whether the return has been approved or rejected. If the return is approved, we will process the applicable refund, replacement, exchange, or other remedy. If a returned product does not meet the applicable return conditions, we may reject the return and may arrange for the product to be returned to you.

8. Refunds

Once an eligible return has been received and approved, we will initiate the applicable refund within 3 business days. Refunds will generally be made using the original payment method. Although we initiate the refund within the stated period, the time taken for the refund to appear in your bank account, card account, or other payment account may depend on the relevant bank, payment gateway, card network, or payment service provider. We are not responsible for delays caused solely by a bank or payment service provider after we have initiated the refund.

9. When Refunds May Not Apply

A refund may not be available for a change-of-mind return where:

• The 7-day return period has expired;
• The product has been used, damaged, altered, or misused;
• The product is customized, personalized, custom engraved, or made-to-order;
• The product was clearly identified as non-returnable for change-of-mind purposes before purchase;
• The product cannot reasonably be returned in its original condition;
• Or other applicable return conditions have not been met.

These exclusions do not apply where applicable law provides a consumer with a right to a remedy.

10. Warranty

We provide a 6-month limited warranty against manufacturing defects, beginning from the date of delivery. The warranty covers defects arising from the manufacturing process under normal intended use. The warranty does not generally cover damage caused by accidents; drops or impacts; abuse or misuse; negligence; unauthorized modifications or repairs; failure to follow product-care instructions; normal wear and tear; improper storage; exposure to conditions outside the product's intended use; moisture or water exposure where the product is not designed to be water-resistant; extreme temperatures where the product is not designed to withstand such conditions; or other damage caused after delivery that is not attributable to a manufacturing defect. Warranty claims are subject to reasonable inspection and assessment.

11. Wood, Engraved and Natural-Material Products

For products made from natural wood or other natural materials, variations in colour, grain, texture, pattern, knots, natural markings, and other characteristics are normal and are not necessarily defects. No two pieces of natural wood will be identical. Photographs displayed on the website may also appear slightly different depending on the customer's screen, device, display settings, and lighting conditions. Minor variations that result from the natural characteristics of the material or differences in screen display will generally not qualify as defects.

12. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible at 2wearthehope@gmail.com.

Standard products

Orders for standard, non-customized products may generally be cancelled before the order has been dispatched. Once an order has been dispatched, it may no longer be possible to cancel the order. In such circumstances, the product may be eligible for return under the applicable return policy.

Customized products

For customized, personalized, custom-engraved, or made-to-order products, cancellation is generally permitted only before production has commenced. Where a design mockup is provided, production may begin after you approve the mockup. Once production has commenced, cancellation may not be possible because the product has been specifically prepared for you.

13. Refunds for Cancelled Orders

Where a cancellation is accepted and a refund is due, we will initiate the refund within 3 business days. If an order is cancelled before dispatch, any shipping charge that has not actually been incurred will generally be refundable. Where a cancellation occurs after dispatch, shipping or other applicable charges may not be refundable, subject to applicable law.

14. Shipping — Domestic Orders in India

Processing time

Orders for standard, non-customized products are generally dispatched within 2 business days after successful order confirmation and payment. For customized, personalized, or custom-engraved products, processing and dispatch may take longer. Where a design mockup is provided, production will generally begin after the customer approves the design.

Delivery time

Domestic shipping within India is currently offered free of charge, unless otherwise stated at checkout. Estimated delivery times after dispatch are generally:

• Metro cities: approximately 5–7 business days
• Non-metro locations: approximately 7–10 business days

These are estimated delivery times and are not guaranteed delivery dates. Actual delivery may take longer due to courier delays, weather, public holidays, remote-area delivery, incorrect or incomplete address information, transportation disruptions, operational issues with the courier, or other circumstances beyond our reasonable control. Once your order has been dispatched, we will provide tracking information where available.

15. International Shipping

We offer international shipping to selected countries. International shipping charges are calculated and displayed during checkout, where available. Estimated delivery times after dispatch are generally:

• Asia, North America and Western Europe: approximately 7–10 business days
• Other destinations: approximately 14 business days or more

These are estimates only. Actual delivery times may vary depending on the destination, courier, customs procedures, local postal services, holidays, and other factors.

Customs, duties and taxes

For international orders, the customer is responsible for any customs duties, import taxes, local taxes, brokerage charges, or other fees imposed by the destination country, unless otherwise expressly stated at checkout. Customs clearance may delay delivery beyond the estimated delivery period. Wear The Hope is not responsible for delays caused by customs authorities or the customer's failure to pay applicable import charges.

16. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information. If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or repeated inability to receive the shipment, additional shipping charges may apply for re-delivery where permitted. Please contact us promptly if you realize that your delivery information is incorrect. We cannot guarantee that an address can be changed after an order has been dispatched.

17. Undelivered or Returned Shipments

If a shipment is returned to us because the customer provided an incorrect address, refused delivery, failed to collect the shipment, was repeatedly unavailable to receive the shipment, or otherwise caused the shipment to be returned, we will contact the customer where reasonably possible to determine whether re-delivery is requested. Additional delivery charges may apply for re-shipping. Where the customer does not request re-delivery within a reasonable period, the order may be treated in accordance with our cancellation and refund procedures.

18. Proof of Purchase

For returns, refunds, exchanges, or warranty claims, we may request reasonable proof of purchase, such as order number, order confirmation email, invoice, payment confirmation, or other information that allows us to verify the purchase. Returns and refunds apply to products purchased directly through www.wearthehope.com.

19. No General Exclusion of Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded or waived under applicable Indian law.

20. Policy Changes

We may update this policy from time to time to reflect changes in our products, services, shipping arrangements, payment methods, or applicable law. The latest version will be published on our website with the updated "Last Updated" date.

21. Contact Us

Wear The Hope
Email: 2wearthehope@gmail.com
Phone: +91 9004373305

For general contractual terms and conditions, see our Terms & Conditions. For personal information practices, see our Privacy Policy.